The house we rent from a police detective (who else would know security, better we thought!) has an ADT video security system. Lucky us, we get to pay for this piece of junk on a monthly basis. If someone ever did break into my home my whole family would most likely be dead.
The times we accidentally set off the alarm, you know when you husband swears he brought everything with him but then needs to run in through the garage at the last minute and always triggers the alarm, the phone calls were never quick.
We have sat waiting at least 5 minutes for them to call when we know we didn’t enter the code in time. Maybe with the cameras they know everything is fine so they take their time.
Hoping to make us late as they sit and watch us pacing back and forth staring at the phone on the wall to ring, placing bets on how often we yell at it to ring already. But honestly it is not reassuring at all if a real emergency were ever to occur.
Luckily we did not have kids at the time or I would feel the same as not having any system in the home at all. We never did test the system for pushing a button and having the police or fire department just arrive for us though either.
Before going away out of state on vacation we called and asked what we could best do to make sure our cat did not trigger the alarm. Could we move the sensors or change the camera angles at all? Was a cat too small to set off the motion sensors that are placed about human chest height off the ground (he is a world class jumper you know, but also about 15 pounds overweight so you just don’t see him show off to much).
Customer service reps told us many times that with their advanced system they can tell the difference between pets and thieves and not to worry, especially with the camera. That the motion sensors only detect large objects not small ones, and that the reps could see into our home and access if the police needed to be called at any time. Great we thought!
Needless to say the police came to our home three times during our five day trip back home for my baby shower as the alarm was constantly going off with what they claim as no sign of any pets in the home on the camera (and please, we all know he was having a kitty cat party in there, there must have been shrimp and catnip all over the floors!) and no signs of forced entry.
So unless you like large bills from the police department for unneeded house calls, and an apparently useless surveillance camera I would steer clear of the ADT alarm systems!